what i've learned about norfolk pines is this:
one, the name is wrong. it should be norfolk island pine - that is an island in the south pacific
two, being from the south pacific, they prefer warm temps, which is why they grow outside in south florida and as houseplants everywhere else.
three, they are more tempermental, but will hang in there (even unhappy) longer than most tempermental
plants. go figure
beyond that, i would recommend a site search of the garden helper because there have been a few good discussions and information posted on them.
welcome to the garden helper, and good luck with your
plant!