Just an FYI too-
Unfortunately most companies have policies that prohibit "really helping" a customer unless that customer gets really irate or makes a threat (like to deactivate service, etc)
Policy in our store was that if a customer threatened to deactivate service, we were to accomodate them in any way possible.
If, for example, you dropped and damaged your phone and it was beyond repair, we could push charging you FULL price for a new one and say that we could not do anything else to help you, but if you complained enough, we had a pile of "trade-in" phones in the back that we could activate to your phone number and we could either charge you $10 and get a little commission or just GIVE it to you outright.
The moral of the story? Sadly, sometimes it pays to be rude. And it ALWAYS pays to negotiate!!! If you don't get the answer you want, talk to a manager!! YIt is RARE that you would ever have to pay FULL price for a cellphone!